Refund Policy

Payment Processing

Payments are securely processed by specialized billing partners, such as {{provider}} in Brazil and other global providers in each country. BookGroup integrates with these billing hubs to centrally manage subscriptions and invoices.

Your Right to Cancel

As a consumer, you have the right to cancel your purchase within 14 days after the transaction, in accordance with the applicable consumer protection laws of your country. To exercise this right, please contact our support team with your purchase details.

⚠️ Exception for Digital Content

By downloading, streaming or accessing the digital content, you consent to immediate performance of the contract and acknowledge that you lose your right of cancellation from that moment.

About Refunds

Refunds are evaluated on a case-by-case basis, taking into account both BookGroup's rules and the policies of the payment provider used (such as {{provider}} or another local partner). Whenever possible, we will follow the option most favorable to the consumer within contractual limits.

Subscriptions

Subscriptions automatically renew until cancelled. You can request cancellation before the next renewal through the app or by contacting our support, providing your account and transaction details.

How to Request a Refund or Cancellation

For any requests related to payments, refunds or cancellations, please contact our team with the email used for the purchase and your payment receipt. We will coordinate the process with the billing provider (such as {{provider}}).

Complete Terms

For complete information about our refund and billing policy, please refer to BookGroup's Terms of Use. The specific rules of each provider (such as {{provider}}) apply together with these terms.